Right to understandable information
Important credit documents should be presented in a form and language that you can understand.
Customer rights
You have the right to understand what you are signing.
The NCR consumer guidance highlights rights relating to disclosure, plain language, confidentiality, credit-bureau information and assistance when over-indebted.
Your rights
Understand the agreement before committing.
Right to disclosure
You should receive required pre-agreement information and quotation before entering the credit agreement.
Right to ask questions
Ask for clarification when you do not understand a cost, term, repayment or obligation.
Right to confidentiality
Personal information should be treated confidentially and used appropriately.
Right to reasons
Where applicable, customers have the right to receive reasons when credit is declined.
Right to assistance
Consumers experiencing difficulty with debt may seek appropriate assistance, including debt counselling where applicable.